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How djarum4d831 Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect when you open an account, make deposits via DANA, OVO, or GoPay, and use our lobby — and how we keep that data secure.

Account data collected at registrationWallet data: DANA, OVO, GoPayCookie and session dataYour right to access or delete dataHow to contact us about privacy
djarum4d831 How djarum4d831 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data handling practices cover four key areas: how your account data is secured, how cookies work on the platform, how long we keep your records, and how you can exercise your rights. Each area is designed around the way Indonesia players actually use the platform — mobile-first access, e-wallet payments, and account management through the app.

Account Security

Your account credentials are encrypted at rest and in transit. Login sessions use OTP verification tied to your registered mobile number, reducing unauthorised access risk.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Transaction records — including GoPay and DANA deposit logs — are retained for the period required by applicable financial regulations. Account data is deleted upon verified account closure request.

Your Rights and How to Act on Them

You can request access to, correction of, or deletion of your personal data at any time. Submit your request via live chat or the email address in your account settings.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccurate details, or delete your account information, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email via the address listed in your account settings, or through our in-app help form. We aim to respond to all data requests within the timeframe required by applicable regulations in your region.

Team online

Live Chat

Open live chat from your account dashboard to raise a data request or ask about how your DANA or OVO wallet details are stored.

Email Support

Send your data access or deletion request to the email address shown in your account settings. Include your registered account name for faster handling.

In-App Help Form

Use the help form inside the mobile app to submit privacy questions. Our team reviews these and responds through your account notification channel.

Frequently Asked Privacy Questions

Below are the questions we hear most often about how djarum4d831 collects, stores, and handles personal data. If your question is not covered here, use the live chat or email support path listed above.

We collect your name, email address, date of birth, and the e-wallet details you link — such as your DANA or OVO account number — to verify your identity and process transactions.

We do not sell your data. We share it only with payment processors like those handling GoPay or OVO transfers, and only under contracts that require them to protect it.

Transaction logs — including deposit and withdrawal records across DANA, OVO, and GoPay — are retained for the period required by applicable financial regulations where we operate.

Yes. Submit a data access request via live chat or the email address in your account settings. Include your registered account name so we can locate your records quickly.

Send a deletion request through live chat or the in-app help form. Once verified, we will delete your personal data, subject to any retention obligations under applicable law.

Yes. We use session cookies to keep your login active and analytics cookies to see how the lobby is used. You can adjust or block cookies through your mobile or desktop browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.